Refund & cancellation policy

Entry fees are not automatically refundable. A spot you take is a spot someone else couldn't have, and the draw is built around who has registered.

If you can't make it

Message us on WhatsApp on 012 1119 4977 as early as you can, with your reference (for example OU-7F3K2Q) and what happened. We look at every message and decide case by case — the earlier you tell us, the more likely we can fill your spot and refund you.

If we agree a refund, it goes back to the same account you paid from within 10 working days. Your registration is cancelled and the spot returns to the tournament, so you would need to register again if your plans change back.

If you simply don't show up, there is no refund.

If we cancel or move a tournament

• We cancel: you get a full refund, no questions asked.
• We move the date or venue: you can keep your place or ask for a full refund, as long as you tell us before the new start time.
• Play stops because of weather or something outside our control: if the tournament can't be finished, we decide between a partial refund and a place in the next tournament, and tell everyone who played.

Disqualification

If you are disqualified or removed from an event for behaviour (see the terms), there is no refund.

Waitlists

Being on a waitlist costs nothing. You only pay once a spot opens and we invite you to take it.